Frequently Asked Questions

All products are covered by a one-year limited warranty from the original date of purchase. This warranty covers any technology issues, manufacturing defects, or faults that occur during the normal use of the product. This warranty does not cover normal wear and tear from regular use over time, damage caused by accidents, misuse, or improper care, or products that have been modified or altered. goes here

You have 30 days from the date of purchase (for in-store purchases) or the date of delivery (for online orders) to initiate a return. We issue refunds in the form of store credit. Your store credit will be issued once we have received and processed your returned item(s). Return shipping is on us, we will provide a prepaid shipping label for your return. To complete your return, we require a valid proof of purchase. For in-store purchases, provide your original customer receipt. For online orders please provide your order confirmation email or order number.

You connect your golf grip or golf ball sensor to the app by using the unique PIN number found on each product. Open your app, find the "Add Device" or "Register Sensor" screen, and type in the specific PIN to pair it with your account.

Catalyst Caddie golf balls and grips are high technology because they use embedded sensors to track performance data like speed and force. They also feature innovative construction as they are made using recyclable materials.

You should store your Catalyst Caddie golf balls indoors in a cool, dry place at room temperature. Avoid extreme heat (like a car trunk or garage) and moisture, as this can damage the internal sensors and affect the ball's performance.

Yes, you can install Catalyst Caddie grips yourself, as they are fitted in the same way as any standard golf grip. The sensor is already embedded, so you need the typical re-gripping supplies: double-sided grip tape and grip solvent.

You can track your online order by checking the shipping confirmation email for a tracking number and a direct link to the carrier's website, or by logging into your account on the retailer's website to view your order history.